Refund and Cancellation Policy

Last Updated: October 2, 2026

Thank you for using WBMerit.in.

This Refund and Cancellation Policy explains the circumstances under which refunds, cancellations, or replacements may be available for products and educational services purchased through WBMerit.in.

By making a purchase through WBMerit.in, you acknowledge that you have read and understood this policy.

1. About This Policy

WBMerit.in may offer educational products and services such as:

Digital study notes and PDF materials
Educational resources
Online tuition classes
Courses or learning programs
Other digital educational products or services

Different products or services may have different refund conditions. Where a specific product or service has additional refund terms displayed at the time of purchase, those terms will also apply.

2. Digital Products and PDF Study Materials

Due to the nature of digital products, payments for downloadable or digitally delivered study materials, including PDF notes, are generally non-refundable once the product has been successfully delivered or made available for download.

This is because digital products cannot be physically returned after access has been provided.

However, a refund or replacement may be considered if:

The purchased file is technically defective and cannot reasonably be opened or accessed.
The wrong digital product was delivered due to an error on our part.
You were charged more than once for the same transaction due to a technical or payment error.
Payment was successfully completed but the purchased product was not delivered or made available because of a technical problem on our side.

We may request reasonable information, such as the order number, transaction details, or a description of the technical problem, before processing a request.

3. Online Tuition and Courses

Refund eligibility for online tuition classes, courses, or other educational services may depend on the specific service purchased.

Where a separate cancellation or refund period is stated on the relevant course or enrollment page, that specific policy will apply.

Unless otherwise stated:

A request made before the relevant service begins may be considered for cancellation.
Once classes, course access, or other educational services have commenced, refunds may not be available.
If a service has been substantially accessed or used, a refund may not be available.
Missed classes by a student do not automatically create a right to a refund.
Examination results, academic performance, or dissatisfaction with expected academic outcomes do not by themselves constitute grounds for a refund.

4. Duplicate Payments

If you believe that you have been charged more than once for the same purchase because of a technical or payment-processing error, please contact us.

After verifying the duplicate transaction, the additional payment may be refunded to the original payment method where possible.

5. Failed Transactions

If money has been deducted from your bank account, card, UPI account, or other payment method but the order was not successfully created or the service was not delivered, please contact us with the relevant transaction details.

We will review the transaction and, where appropriate, process a refund or coordinate with the payment provider.

The time required for a failed-payment reversal may depend on the payment gateway, bank, or financial institution involved.

6. Incorrect Purchase

Before completing a purchase, please carefully check:

Product name
Class or subject
Academic year
Quantity
Price
Applicable product description
Any access or usage conditions

A refund is generally not available merely because a customer purchased the wrong product, selected the wrong class or subject, or changed their mind after digital access has been provided.

If you believe an incorrect product was delivered due to an error on our part, please contact us so that we can investigate.

7. Refund Request Process

To request a refund, cancellation, or resolution, contact us using the official contact details provided on WBMerit.in.

Please include:

Your name
Order number, if available
Email address or contact information used during the purchase
Date of purchase
Name of the product or service
Payment or transaction reference, if available
Reason for the request
Relevant screenshots or supporting information, where applicable

Providing complete information helps us review the request more efficiently.

8. Refund Review

All refund requests will be reviewed based on:

The type of product or service purchased.
Whether the product or service has been accessed or used.
The reason for the refund request.
The applicable terms displayed at the time of purchase.
Any technical or payment-processing issue involved.
Applicable law and payment-provider requirements.

Submitting a refund request does not automatically guarantee that a refund will be approved.

9. Approved Refunds

If a refund is approved, we will generally attempt to return the eligible amount through the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

WBMerit.in cannot control the processing time of an external financial institution after a refund has been initiated.

10. Partial Refunds

Where applicable, we may consider a partial refund for certain services if:

Only part of a service was unavailable due to a problem on our side.
A specific offer or service expressly provides for a partial refund.
A partial refund is otherwise appropriate under the applicable terms.

Partial refunds are not automatically available for digital products or educational services.

11. Promotional Offers and Discounts

Products or services purchased under promotional offers, discounts, special pricing, bundles, or limited-time offers may be subject to additional conditions.

Where special refund terms are displayed during a promotional offer, those terms will apply.

12. Unauthorized Transactions

If you believe that a transaction was made without your authorization, contact us as soon as possible.

You should also contact your bank, card issuer, UPI provider, or payment service provider where appropriate.

We may request transaction information to investigate the matter.

13. Chargebacks

If you experience a problem with a purchase, we encourage you to contact WBMerit.in first so that we can investigate and attempt to resolve the issue.

This does not limit any rights you may have under applicable law or the rules of your payment provider.

14. Changes or Cancellation by WBMerit.in

In exceptional circumstances, WBMerit.in may need to cancel, postpone, modify, or discontinue a class, course, service, or product.

If we cancel a paid service and a refund is applicable under the circumstances, eligible customers will be informed about the available resolution.

15. Non-Refundable Situations

Unless otherwise stated or required by applicable law, refunds generally will not be provided for:

Change of mind after purchasing a digital product.
Failure to review the product description before purchase.
Purchasing the wrong class, subject, or academic year.
Failure to download or access a product after successful delivery when the product remains available.
Missed online classes.
Failure to achieve a desired examination result.
Dissatisfaction with personal academic performance.
Failure to use a purchased educational resource.
Loss of access caused by the customer’s device, internet connection, browser, or software where the product itself is functioning properly.

16. Technical Problems

If you experience a technical problem with a purchased digital product or service, please contact us before requesting a refund.

Where reasonably possible, we may attempt to:

Provide a replacement file.
Restore access.
Correct an account or delivery problem.
Provide an alternative method of accessing the purchased resource.

If the issue cannot reasonably be resolved and the circumstances qualify under this policy, a refund may be considered.

17. Consumer Rights

Nothing in this Refund and Cancellation Policy is intended to remove, restrict, or override any rights or remedies that cannot legally be excluded under applicable law.

Where applicable law provides a mandatory right to cancellation, refund, replacement, or other remedy, that legal right will continue to apply.

18. Policy Changes

We may update this Refund and Cancellation Policy from time to time to reflect changes to our products, services, payment systems, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

19. Contact Us

For refund, cancellation, payment, or order-related questions, please contact us using the official contact details provided on WBMerit.in.

Website: WBMerit.in

Email: [admin@wbmerit.in]

Contact Page: [https://wbmerit.in/contact/]

Website Owner/Entity: [WBMerit]

Address: [Ghatal, Paschim Medinipur, West Bengal, India, Pin – 721222]

20. Acceptance of This Policy

By purchasing or using a product or service from WBMerit.in, you acknowledge that you have read and understood this Refund and Cancellation Policy.